RETURNS & EXCHANGES POLICY
If you’re not happy with your purchase, return it within 30 days for an exchange or refund, less the cost of shipping and no handling fee. All returned items must be in their original packaging and in the condition they were received for a full refund.
Even after the 30-day timeframe has passed, we’ll replace any defective item for up to a full year from purchase. All damages or defects must be communicated to a Wallingfordbike.com customer service representative. Verification of the reported issues will be completed through an inspection upon receiving the returned item(s). After our review, you’ll receive an exchange or merchandise credit.
Based on the size and weight of the product, the packaging slip may contain a return label. If your package does not contain a return label, please contact us via email at email@example.com, so we can determine the best method to return the product.
The following reasons are covered by our 30-day FULL COVERAGE Return/Exchange Policy:
(Wallingfordbike.com is responsible for return postage fees and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
You received the incorrect photo charm if the picture’s appearance differed from the photo provided to Wallingfordbike.com.
Our 30-day LIMITED COVERAGE Return/Exchange Policy covers the following reasons.
(Customer is responsible for return postage fees and replacement postage fees.)
Wallingfordbike.com does not refund any shipping fees.)
You chose the wrong size.
Personal Reasons due to changed mind, personal taste, etc.
Our 30-day return policy does not cover the following reasons, and we are not liable for these issues.
Products are damaged by misuse, mishandling, or poor maintenance.
Thirty days after receiving the product, they are considered non-refundable.
Return Service Procedure
Step 1: If you’re not satisfied with the products received, please contact our customer service representative first for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off your package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account according to our return conditions.
We’ll email you once we process your return or exchange.
You have 30 days to decide if an item is correct for you; if not, you can certainly come to us within 30 days of receipt.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, or altered.
Include all original packaging and accessories.
The damaged item is damaged/broken or twisted upon arrival.
The received product size/color is incorrect.
We do not accept returned items sent back by you directly without checking with us first.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Wallingfordbike.com will not be held liable for misrouted parcels due to customer errors. Please make sure and double-check all information entered on checkout. Within 1-3 business days of purchase, Wallingfordbike.com processes the orders. No changes can not be applied after that. The customer would then be responsible for re-route charges.
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get a Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order was placed.
Please Note: Refund will go back to your account in 3-5 business days.
Please get in touch with us via the Contact Us page for other questions!